Return Policy
Returns
If for any reason you are dissatisfied with a purchase you made from Filo CleanTech, Inc., you may return the merchandise within 30 days. Please contact customer support at orders@filocleantech.com for an authorization number and return the merchandise within 30 days.
Return Policy
Returned Items must be in resalable condition (see guidelines below) and customers are responsible for return shipping charges.
Damaged Merchandise must be reported within 5 days of receipt. Note the damage on the carrier’s delivery receipt (packing list if delivered by UPS or Fedex) and email a copy with a photo of the damaged product to orders@filocleantech.com. We will file a claim on your behalf and immediately replace the damaged item(s).
Warehouse Errors (wrong fills and shortages) need to be reported within 5 working days of receipt of merchandise.
Defective Items must be reported within 30 days. If product becomes defective after 30 days our Customer Care Department will be happy to provide the manufacturer’s warranty information.
Custom Made Products can not be returned unless it has been determined that the wrong product was shipped.
Return Guidelines:
- Item must not be assembled. Ready to assemble furniture is not returnable if the manufacturer's carton has been opened and the merchandise has been assembled.
- Items must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.
- The item must be unused.
- All parts, hardware, instructions, warranty cards, etc., must be included.
- The item must be in its original packaging. This includes the box or carton in which it came in, wrapping, protection, or sleeve supplied by the manufacturer. The carton must be free of holes, cuts, tears, etc.
- Do not write RA #'s, consumer information, or other information on the manufacturer boxes, as this will make it non-returnable or not resalable.